Privacy Policy

Last updated: 6 January 2025



Love My Beds ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website www.lovemybeds.com (the "Website"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Love My Beds

Data Controller: Love My Beds

Email: sales@lovemybeds.com

Phone: 01896 759197

Postal address: Unit 3, 25 Market Street, Galashiels, TD1 3AF

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely by third-party payment providers – we do not store card details)
  • Account login details
  • Communications with us (emails, contact forms, reviews)

b) Information We Collect Automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Website
  • Referring URLs

This information is collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders, including delivery and returns
  • To manage your account
  • To communicate with you about orders, enquiries, or customer service issues
  • To improve our Website, products, and services
  • To send marketing communications (where you have consented)
  • To comply with legal and regulatory obligations
  • To prevent fraud and ensure website security

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: Where processing is necessary to fulfil an order or provide services
  • Consent: For marketing communications and non-essential cookies
  • Legal obligation: To comply with legal or regulatory requirements
  • Legitimate interests: To operate and improve our business, provided your rights are not overridden

5. Marketing Communications

We will only send marketing emails or messages if you have opted in to receive them. You can withdraw your consent at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

6. Cookies

Our Website uses cookies to distinguish you from other users and to improve your experience.

Cookies may include: - Strictly necessary cookies (essential for site functionality) - Performance and analytics cookies - Marketing and advertising cookies

You can manage your cookie preferences through your browser settings or via our cookie banner. For more details, please see our Cookie Policy.

7. Sharing Your Data

We may share your personal data with trusted third parties, including:

  • Payment processors
  • Delivery and logistics partners
  • Website hosting and IT service providers
  • Marketing platforms (where consent has been given)

All third parties are required to respect the security of your data and to process it in accordance with the law.

8. International Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to personal data is limited to those who have a genuine business need.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: sales@lovemybeds.com