Terms & Conditions

Last updated: 6 January 2025



These Terms & Conditions govern the sale of goods and use of the website www.lovemybeds.com (the "Website") operated by Love My Beds ("we", "us", or "our"). By using our Website or purchasing from us, you agree to these Terms & Conditions.

1. Business Information

Business name: Love My Beds

Address: 25 Market Street, Galashiels, TD1 3AF

Email: sales@lovemybeds.com

Phone: 01896 759197

2. Use of the Website

You agree to use the Website for lawful purposes only. You must not:

  • Misuse the Website or introduce viruses or malicious code
  • Attempt unauthorised access to the Website or its systems
  • Use the Website in a way that causes damage or impairment

We reserve the right to suspend or terminate access to the Website if these terms are breached.

3. Products & Descriptions

We make every effort to ensure product descriptions, images, and prices are accurate. However:

  • Images are for illustrative purposes only
  • Colours and finishes may vary
  • All sizes are approximate unless stated as made-to-measure

We reserve the right to correct errors and update information at any time without notice.

4. Pricing & Payment

  • All prices are in GBP (£) and include VAT unless stated otherwise
  • Payment must be made in full before dispatch or delivery
  • We accept payment via approved payment methods displayed at checkout

We reserve the right to refuse or cancel any order where pricing errors or suspected fraud are identified.

5. Orders & Acceptance

An order is not accepted until:

  • Payment has been received, and
  • You receive an order confirmation from us

We may refuse an order at our discretion, including where products are unavailable or details are incorrect.

6. Delivery

Delivery times provided are estimates and not guaranteed.

  • We are not responsible for delays outside our control
  • You must ensure access is suitable for delivery
  • Failed or aborted deliveries may incur additional charges

Risk passes to you upon delivery.

7. Made-to-Measure & Special Orders

Products that are made-to-measure or ordered specifically for you cannot be cancelled, returned, or refunded once production has begun, unless faulty or not as described.

8. Cancellations, Returns & Refunds

Cancellations, returns, and refunds are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions.

9. Faulty Goods

If goods are faulty or not as described, your rights are governed by the Consumer Rights Act 2015. Please notify us as soon as possible so we can resolve the issue.

10. Liability

We are not liable for:

  • Indirect or consequential losses
  • Losses caused by misuse or failure to follow care instructions

Delays or failures due to events beyond our reasonable control

Nothing in these terms limits liability for death or personal injury caused by our negligence.

11. Intellectual Property

All content on this Website, including text, images, logos, and designs, is the property of Love My Beds and may not be used without our written permission.

12. Privacy & Cookies

Your use of the Website is also governed by our:

  • Privacy Policy
  • Cookie Policy

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page and apply from the date published.

14. Governing Law

These Terms & Conditions are governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Love My Beds

25 Market Street

Galashiels, TD1 3AF

Email: sales@lovemybeds.com

Phone: 01896 759197